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Privacy Notice

OAL Holdings is a company registered under company number 10061112 in England and Wales (hereinafter referred to as "we", "our" or "us"). We respect your right to privacy and your right to control the dissemination and other processing of your personal information.

This Privacy Notice (“Notice”) applies to all our websites including www.onlineautomotive.co.uk (“Websites”) and any mobile applications or other online and/or mobile applications operated by us or that are related to us and/or our Websites (“Apps”). Collectively, the Websites and Apps are, in this Notice, referred to as the “Service”. This Notice also describes how the Service collects information from you, what types of information the Service collects, what we may do with the information you provide, we collect and your rights regarding privacy.

This Notice governs the information collection, use, protection, storage and disclosure practices for the Service. By using the Service, you acknowledge you have read and understood the terms of this Notice. Please fully review this Notice before you use the Service or submit information to us.

This notice, which including without limitation applies when using the Websites or our listings from third party marketplaces (such as eBay and Amazon) ("our marketplace listing"), provides you with information about:

  1. Identity and contact details of the Data Controller and Data Protection Officer
  2. What personal data we collect;
  3. How we use your data;
  4. Who we share your data with;
  5. How long do we keep your data?
  6. How we ensure your privacy is maintained; and
  7. Your rights relating to your personal data.
  1. Identity of the Data Controller

    OAL Holdings Ltd of Unit 6 Minton Business Centre, Main Road, Northampton, NN4 8ES is the Data Controller and is committed to protecting the rights of individuals in line with the General Data Protection Regulation (GDPR). Our ICO registration number is Z1207080
    1. Contact Details of the Data Protection Officer
      OAL Holdings Ltd has a Data Protection Officer and can be contacted through DataProtectionOfficer@onlineautomotive.co.uk.

  2. What information do we collect about you?

      When you register for an Account, place an order with us, call us or submit an enquiry, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

      1. includes information provided at the time of registering to use our Websites, subscribing to our service, purchasing goods via our Websites or via our marketplace listings, posting material or requesting further services. We may also ask you for information when you report a problem with our Websites.
      2. please note that we may record and monitor telephone conversations that we have with you. The sole purpose of any recording is for training and quality control purposes. Under the GDPR any personal or confidential information disclosed to us by telephone shall not be made available to any third party (unless required by law to do so) or used for marketing purposes. Recorded conversations are generally deleted within three months after the recording was made;
      3. we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
      4. details of transactions you carry out through our Websites or our marketplace listings and for the fulfilment of your orders;
      5. details of your visits to our Websites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
      6. we also collect browsing, transactional and behavioural data from you to improve the service/experience we offer and for the purposes of offering you a tailored or personalised online shopping experience; and
      7. we may collect information about your browsing device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is anonymous statistical data about our users' browsing actions and patterns and does not identify any individual. We collect some of this information using Cookies. We may also collect any personal information which you allow to be shared that is part of your public profile on a third party social network.

      If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of sale and supply and other agreements; or to protect our rights, property, or safety, including of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


  3. How we use your date - Purposes and legal basis for processing

    Personal details given to, or collected by OAL Holdings Ltd, will be used to, produce invoices, take payment, deliver orders and send our service/product updates and marketing material. This data will be processed on the lawful basis of contract and legitimate business.

    Both inbound and outbound telephone calls to our office are recorded. These recordings will be processed on the lawful basis of legitimate interest. The legitimate interest being pursued is quality control and employee training.

    CCTV footage is also captured on our premises. These recordings will be processed on the lawful basis of legitimate interest. The legitimate interest being pursued is keeping the property, employees and visitors safe and secure.

    If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

    1. We use the information we collect in various ways, including to:
      1. Provide, operate, and maintain our website
      2. Improve, personalize, and expand our website
      3. Understand and analyse how you use our website
      4. Develop new products, services, features, and functionality
      5. Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
      6. Send you emails
      7. Find and prevent fraud
      8. Log Files
      9. OAL Holdings Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
      10. Cookies and Web Beacons
      11. Like any other website, www.onlineautomotive.co.uk uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

  4. Who we share your data with;

    In the course of business, we may pass your details on to third parties. We have written contracts in place with these named parties to ensure they are looking after your data to GDPR standards.

    Your name and contact details will be passed to a feedback provider in order that they can contact you to gain independent feedback on our services.

    Your name, delivery address, email address and contact number will be passed on to our suppliers and couriers in order to fulfil your order and also keep you updated on the tracking information via SMS and via email.

    If you choose to use our payment plan option, we will send your name, address, email address, telephone number and vehicle registration number to the finance company facilitating the service.

    We use an email marketing agency for our marketing emails and reminder emails


  5. How do we protect your data?

    1. We are committed to keeping your personal data safe and secure and employ a number of security measures. All information you provide to us is stored on our secure servers. For registered users, where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    2. We use reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  6. How long do we keep your data?

    Unless otherwise advised, we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    1. Our procedures to manage data retention is to retain customer data for 7 years or longer to support some of our parts warranty.
    2. The email marketing unsubscribe function will remove your details from marketing lists and confirmation of your removal will be sent to your email address.
    3. Data back-ups can take up to 60 days to remove specific data from the system.
    4. CCTV footage will be kept up to a period of 12 months
    5. Recording of phone calls will be kept for 3 months

  7. Your rights in regard to your personal data

    As a Data Subject you have a number of rights in regard to your personal data and these include the right to request from OAL Holdings Ltd access to and rectification or erasure of personal data or restriction of processing concerning your data or to object to processing as well as the right of data portability. More information on these rights can found on the website of Information Commissioner’s Office at www.ico.org.uk.

    No Fee Usually Required
    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

    What We May Need from You
    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time Limit to Respond
    We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    Promotional Offers from Us
    We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

    Third-Party Marketing
    We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

    Opting Out
    You can ask us or third parties to stop sending you marketing messages at any time [SPECIFY HOW]. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, warranty registration, product or service experience or other transactions.

    Third-Party Links
    Our Websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

    Consent

    Where we have processed personal data on the lawful basis of consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

    1. You have the right to:

      Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

      Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

      Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

      Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

      Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: If you want us to establish the data's accuracy. Where our use of the data is unlawful but you do not want us to erase it. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

      Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

      Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.’

      Provision of data

      In most cases, the provision of your personal data is necessary to enter into a contract with us.

      Children's Information

      Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

      www.onlineautomotive.co.uk does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


CHANGES TO OUR PRIVACY NOTICE

  1. We will occasionally update this Notice, in our sole discretion. When we post changes to this Notice, we will revise the "Issue Date” at the bottom of this Notice in order to notify you of changes. We recommend that you check the Service from time to time to inform yourself of any changes in this Notice or any of our other policies. If you do not agree to any update, please do not use the Service; by continuing to access or use the Service after a change to this Notice becomes effective, you agree to and accept the revised Notice as of the Notice Issue Date.

PRIVACY QUESTIONS

  1. If you have any questions about how we use your personal data that are not answered here, email: customercare@onlineautomotive.co.uk
  2. if you want to exercise your rights of Access Rights regarding your personal data, please contact us by email at: customercare@onlineautomotive.co.uk or write to us at: OAL Holdings Ltd, Unit 6 Minton Business Centre, Main Road, Northampton, NN4 8ES

You have the right to make a complaint at any time to the local data protection supervisory authority which, for the UK, is the Information Commissioner's Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Notice Issue Date: January 2021